Your Packyard subscription

Your Packyard subscription is priced per groomer. You manage it from Settings → Billing. Only owners can see billing.

1. Click the gear icon at the top right to open Settings. On a phone, tap Menu at the bottom left instead.
2. Click Billing.
3. Click Start Free Trial. If your trial has ended, the button says Subscribe.
4. You’re taken to a secure Stripe page. Enter your card details and confirm.

You’ll come back to Packyard and see Subscription activated successfully!

Your 14-day free trial counts from the day you signed up for Packyard, not the day you add your card. The Billing page shows how many days are left. When the trial ends, your card is charged automatically. If you subscribe after the trial has ended, your card is charged right away.

You pay for each active groomer on your team, with a minimum of one. The Billing page shows the price per groomer and your monthly total. See pricing for the current price.

• Counted: every groomer who has accepted their invitation, including owners who also groom.
• Not counted: staff, owners who don’t groom, and groomers who haven’t accepted their invitation yet.

When you add or remove a groomer, your subscription updates automatically. See Invite staff.

1. Go to Settings → Billing.
2. Click Manage Billing. Your Stripe billing page opens.
3. Update your card, download invoices, or cancel from there.

The Billing page shows Past Due and asks you to update your card. Click Update Payment Method and enter a new card.

If your very first payment didn’t go through, you’ll see Your first payment didn’t go through. Update your payment method to finish setting up. Click Manage Billing and add a working card. If the first payment still fails, the Billing page shows Start Free Trial or Subscribe again, so you can start over.

• Cancelling doesn’t delete your data. Your customers, pets, and appointments stay in Packyard. To start again, go to Settings → Billing and click Subscribe. There’s no new free trial after cancelling.
• Clicked the button twice? That’s fine. You get the same Stripe page, not a second subscription.
• Questions about a charge? Email support@packyard.app.

• Invite staff
• Create your account