Set how customers book a van online

When a customer books a van visit from your booking page, they give their address first. They only see times on a van whose service area includes them, on days someone drives it.

• Set up a van and its service area. See Set a van’s service area.
• Only the business owner can change these settings.

1. Go to Settings → Mobile grooming.
2. Open the Online booking tab.
3. Turn on Van bookings need my approval.

The customer’s pick now shows as a yellow pin on the van’s map in Appointments. Click the pin, then Approve or Decline. With the switch off, online bookings go straight on the route.

1. On the same tab, under Deposit at online booking, pick New clients only or All clients.
2. Enter an Amount ($), or a percentage under or % of services.

The deposit is applied at checkout. It’s refunded if the customer cancels at least 24 hours ahead.

Customers who find nothing near them online can ask to hear when a stop opens. They’re listed under Neighbourhood waitlist, with their area and how long they’ve been waiting. Click × to take someone off the list once you’ve booked them.

• Customers who live outside every van’s area can’t book a van online. You can still book them yourself.

• Set a van’s service area
• Charge a travel fee