Work through today's appointments

Today shows every appointment for the day at your current location, grouped by where it is in the visit: Scheduled, In Progress, Ready for Pickup, and Completed. Open a card to check it in, change it, or check it out.

1. Go to Today.
2. Find the appointment. Each card shows the service and price, the time and length, the pet, the owner’s name and phone, and the groomer. A red or amber label means something is missing, like No rabies record or No card.
3. Click the card. The appointment panel opens on the right. On a phone, it opens from the bottom of the screen.
4. Click the button at the bottom of the panel to move the appointment along: Check in, Mark ready, or Check out. The card moves to the next column and the panel stays open on it.
5. To change the appointment, edit it in the panel. Changes save right away. You can change the Date, Start time, End time, Groomer, and Status, and add or remove services and change prices under Services. Once the pet is checked in, the date and times lock, but you can still change the groomer.
6. Click × or press Esc to close the panel.

• On a computer, the board stays usable while the panel is open. Click another card to switch the panel to it. If the columns don’t all fit, scroll the board sideways.
• On a phone, tap the status buttons at the top, or swipe left and right, to move between columns.
• The card’s left edge shows its status. Scheduled appointments the customer has confirmed have a different color from ones they haven’t.
• The customer isn’t messaged when you edit. If you change the date, start time, or groomer, Notify Customer? asks whether to tell them. Changing the end time, services, or prices doesn’t ask.
• More actions are in the ⋯ menu: Message owner, Charge no-show fee, Cancel appointment, Open full editor, and Delete.
• Want to pick a new slot on the calendar? Click Reschedule. It takes you to Appointments, where you click an open slot and then Reschedule to confirm. See Reschedule or cancel an appointment.
• Need more options, like adding another pet to the booking? Click ⋯, then Open full editor.
• The board refreshes itself every minute, and when you come back to the tab, so bookings made elsewhere show up. It waits while a panel or window is open.
• Cancelled and no-show appointments don’t show on Today. Find them on Appointments.
• Groomers see the same board on a computer or tablet, but can’t take payment or delete appointments. On a phone, groomers get My day instead.

• Check in and check out
• Reschedule or cancel an appointment
• Handle no-shows and cancellation fees
• Book an appointment