Send a receipt

Packyard doesn’t send receipts automatically. After checkout, you can text or email the customer a link to their receipt, or print one.

1. Open the completed appointment. You can also open the customer’s page, click the Payments tab, and click the payment.
2. Under Payment (or Payment Details), click the send icon (Send Receipt).
3. To text it, under Send receipt by text, click the phone number. For a number that isn’t on file, click Different number…, enter it, and click the send icon.
4. To email it, under Send receipt by email, click the email address. For an address that isn’t on file, click Different email… (or Enter an email…), enter it, and click the send icon.

A green check means the receipt was sent. Failed means it wasn’t, and the reason shows below.

The text reads “Here’s your receipt from [your business]” with a link. The email has the subject “Your receipt from [your business]” and a View your receipt button.

1. Open the completed appointment. On the Appointments calendar, also click the ⋯ menu, then Open full editor. You can also open the payment on the customer’s Payments tab.
2. Click the printer icon (Print Receipt) next to the send icon.

• After a Square Terminal or card payment, you can also click View Receipt on the checkout screen to open Square’s or Stripe’s own receipt.
• Payment link or QR code: after paying, the customer can open their receipt from the payment page with View your receipt.
• After a refund, the receipt link shows the Refunded amount and Net paid. When a refund goes through, Packyard texts the customer the updated link. See Issue a refund.
• You can send a receipt for a cancellation or no-show fee the same way. If the customer has an email address, Square or Stripe also emails them a receipt for the fee.
• Texting fails if your business’s texting number isn’t set up yet, or if the customer replied STOP to your texts.
• Emailing fails with “Emailing customers isn’t set up for your business yet.” until your business is approved to email customers. Email support@packyard.app.
• Only owners and staff can send receipts. Groomers can print receipts for their own appointments.

• Take payment
• Issue a refund