What Does a Good Pet Service Agreement Look Like?
A well-crafted service agreement protects your business from no-shows, disputes, and liability while setting clear expectations with every client. Here is what to include and why it matters.
Built by groomers • 40+ years experience
Kill No-Shows. Keep Your Chair Full
No credit card required
Native Square integration
60-day money-back guarantee
Today's Appointments All Confirmed
9:00 AMConfirmed
Sarah M.
Max • Golden Retriever • Full Groom
11:00 AMConfirmed
James K.
Bella • Poodle • Bath & Trim
1:30 PMReminded
Mike R.
Charlie • Shih Tzu • Full Groom
3:00 PMBlocked
No-Show Nancy
Ghosted again...
94%
Show-up rate
2hr
Auto-remind before
Every no-show costs you real money.
Let's do the math.
Your average groom price $75
No-shows per month (industry average: 4-8) × 6
Money lost every month $450
That's $5,400/year walking out your door. Packyard costs $49/month.
Do the math.
Why Packyard?
Do what you love. Packyard handles the rest.
Book more, waste less time
Keep your books full without chaos. Smart scheduling, online booking, and automated reminders keep your day tight and no-shows low.
Delight pet parents without extra effort
Text confirmations, updates, and photos go out automatically, so clients feel taken care of even when you’re under the dryer.
Know your numbers at a glance
Daily totals, rebooking rates, top clients, and staff performance—clear, simple reports instead of guessing.
Every client and pet in one place
Client details, pet history, notes, photos, and behavior flags are stored together so anyone on your team can pick up where the last visit left off.
Stop texting from your personal phone
Centralize 2-way texting, confirmations, and reminders in a shared inbox tied to appointments instead of scattered across staff phones.
Built for grooming, daycare, boarding, and mobile
Handle in-shop, mobile, daycare, boarding, and retail services in one system instead of duct-taping multiple generic salon tools together.
Scheduling that thinks like a groomer
Block out baths, haircuts, add-ons, cleanup, and staff exactly how your day actually runs.
A calendar built for grooming,
not generic appointments
Description:
You’re not a dentist or a yoga studio, so their booking tools don’t fit. Packyard’s calendar is built around grooming workflows—stacking services, buffers, and cleanup the way you actually work.
Benefits:
Stop doing time math in your head when booking.
Reduce double-booking and last-minute reshuffles.
See every groomer, every table, and every pet at a glance.
Check tomorrow’s lineup from your phone before you even walk in.
Online booking,
without losing control of your schedule
Description:
Give clients the convenience of 24/7 online booking without turning your calendar into a mess. Packyard respects your rules, service times, staff availability, and capacity.
Benefits:
Let pet parents book anytime while you sleep.
Control which services, staff, and hours are bookable online.
Require approval for new clients while letting regulars rebook in seconds.
Add cards on file or deposits to protect against no-shows.
Clients and pets,
fully documented in one place
Description:
Stop hunting through paper cards and old texts. Packyard keeps every pet and pet parent fully documented—contact details, notes, history, photos, and behavior flags—where your team can actually find them.
Benefits:
Anyone can pick up any pet with full context.
Record allergies, meds, age, and temperament where they can’t be missed.
Store groom notes and photos so clients get consistent results.
Tag VIPs, frequent visitors, or problem cases for quick filtering.
Payments, tips, and Square,
finally in sync
Description:
Packyard is built to work with Square so checking out isn’t a separate job. Services, retail, tips, and taxes stay in sync with the payment setup you already use.
Benefits:
Check out services and retail in one clean flow.
Capture tips without awkwardness or extra buttons.
Keep taxes, discounts, and promos consistent across your shop.
Get clean end-of-day totals instead of reconciling by hand.
Simple pricing that pays for itself
One plan. Everything included. Pays for itself after one saved appointment.
The No-Show Killer
$29/month each additional groomer
$ 49
per month / per groomer- Automated SMS reminders — 24hr + 2hr before
- Confirmation tracking — know who's showing up
- 24/7 online booking — capture clients while you groom
- Two-way texting — clients reply, you see it
- Client & pet profiles — notes, history, vaccinations
- Native Square integration — no payment migration
Frequently Asked Questions
Is Packyard only for grooming shops?
No. Packyard is built for grooming salons, mobile groomers, daycare, boarding, and pet retail that offers services. You can run all of it from one system.
Do I have to switch away from Square?
No. Packyard is designed to work with Square so you can keep the payments setup your team and clients already know, while upgrading the rest of your operations.
Can I move from my current software?
Yes. You can import clients, pets, and basic history so you are not starting from zero. We provide guidance on getting your data out of your current system.
Does Packyard work on phones and tablets?
Yes. You can access your calendar, clients, and key reports from desktop, tablet, or phone so you always know what your day looks like.
How Packyard fits into your week
From first setup to fully booked calendar in three simple steps.
Set up your services and rules
Add services, durations, pricing, and availability once. Packyard uses them everywhere—calendar, online booking, and checkout.
Invite your team and import clients
Bring in your existing clients and staff so everyone sees the same schedule, notes, and history from day one.
Turn on online booking and automations
Let Packyard handle confirmations, reminders, and follow-ups while you focus on grooming and running the day.
Grow a smarter pet business
View all posts »Explore articles, guides, and real-world playbooks on pricing your services, reducing no-shows, keeping staff booked, and running a tighter grooming and pet care operation.
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