SMS Text Messaging Terms & Conditions

Last updated: December 08, 2024

SMS Text Messaging Terms

By providing your mobile phone number to a business using Packyard, you agree to receive automated text messages regarding your appointments and services.

What Messages You’ll Receive

  • Appointment confirmations
  • Appointment reminders
  • Rescheduling notifications
  • Cancellation notices
  • Service ready alerts (e.g., “Your pet is ready for pickup”)
  • Other appointment-related communications

Message Frequency

Message frequency varies based on your appointment activity. You may receive approximately 1-5 messages per appointment.

How to Opt Out

Text STOP to any message to unsubscribe. You will receive one final confirmation message.

To resume receiving messages, text START or contact the business directly.

How to Get Help

Text HELP to any message for assistance, or contact the business that sent you the message.

For technical support, email: support@packyard.app

Message & Data Rates

Message and data rates may apply according to your mobile carrier plan. Standard messaging rates apply.

Supported Carriers

This service is available on all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and regional carriers.

No Purchase Required

You are not required to agree to receive text messages as a condition of purchasing any goods or services.

Service Availability

Message delivery is subject to:

  • Mobile carrier network availability and coverage
  • Technical limitations of SMS technology
  • Carrier filtering and spam prevention systems

Carriers are not liable for delayed or undelivered messages. We do not guarantee delivery of all messages.

Privacy & Your Information

What We Collect:

  • Your mobile phone number
  • Message delivery status
  • Messages you send in reply
  • Date and time of communications

How We Use It:

  • Send appointment-related messages on behalf of the business
  • Process STOP/START/HELP requests
  • Maintain delivery records

We Do Not:

  • Sell or share your phone number for marketing purposes
  • Use your number for unrelated communications

For complete privacy details, see our Privacy Policy.

Your Rights

  • Opt out at any time by texting STOP
  • Request information about data we’ve collected by contacting the business or emailing support@packyard.app
  • Request deletion by contacting the business or emailing support@packyard.app

Who Provides This Service

  • Platform Provider: Packyard
  • SMS Delivery: Messages delivered via Telnyx
  • Message Sender: The business you provided your number to

Changes to These Terms

We may update these terms from time to time. Continued use of SMS services constitutes acceptance of any changes.

Contact Information

This service complies with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

Service Provider: Packyard

Last Updated: December 2024