Send an on-my-way text

The on-my-way text tells a customer the van is coming and when to expect it. It’s sent from your business number.

• This is for van visits. See Set up mobile grooming.
• Only the business owner can change the wording and the auto-send setting.

1. Go to Settings → Mobile grooming.
2. Open the On my way tab.
3. Turn on Auto-send when the previous stop is checked out.

When a groomer checks out a stop, the next customer gets the text, as long as their visit is within 90 minutes and they haven’t been texted yet. Groomers can always send it by hand from the stop.

1. On the On my way tab, type your message under Message. Leave it blank to use the default.
2. Click a chip to add a detail where your cursor is: {client_first} (the customer’s first name), {groomer}, {pet} or {eta_window} (when the van should arrive).
3. Click away from the box to save.

The Preview shows how the text reads, with sample names.

• The arrival window runs from 5 minutes before to 10 minutes after the expected arrival. Once the van is on the road, the arrival is worked out from its live drive time.
• Customers who’ve opted out of texts don’t get it.

• Edit your automatic messages
• Text your customers