Notes from the table
Pricing & policies
What to charge, how to say it, and the policies that stop the awkward conversations.
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Grooming Cancellation and No-Show Policy Template
A copy-paste cancellation and no-show policy for a grooming salon, with fee tiers, a notice window, the exceptions that keep it human, and the four places the policy has to appear before it will actually hold.
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Grooming Deposits: How to Charge Them Without Losing Clients (or Getting Bad Reviews)
Most salon owners put off deposits because they are afraid of a one-star review. Here is who should pay one, how much, whether it is refundable, the exact wording, and how to roll it out in a month.
What Does a Good Pet Service Agreement Look Like?
What to include in a pet service agreement to protect against no-shows, disputes, and liability. Covers key clauses and templates.
Matted Dog Markup: How Groomers Lose $5,000/Year
Most groomers absorb de-matting costs to avoid awkward conversations. Here's how to build a system that captures matting fees without damaging client relationships.
Do the math
Six no-shows a month is $450 you already earned.
Packyard texts every client 24h and 2h before and shows you who confirmed. $49 a month.
Weekly, from Himani
The Saturday note
One thing we changed in our own salon that week, and what it did. Short enough to read between dogs.
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