Tag: client-intake

"Light trim", "puppy cut" and "shave down but leave 2 inches" mean something different to every client. Here is a 5-step consultation script that turns vague words into lengths you can actually cut — and a record you can groom from next time.

Owners leave things out at drop-off, and the groomer finds out on the table. Here are the 15 questions to ask at check-in, split into health, behavior and haircut, plus who asks them and where the answers should live.